Refund policy

Last updated: September 16, 2026

30-day shirt returns for store credit

We want you to feel confident choosing your shirt. T-shirts and long-sleeve shirts, including our Signature, Botanical, and Halloween designs, can be returned for Moon Man Paints store credit when you request a return within 30 calendar days of delivery and the shirt meets the conditions below.

• The shirt must be clean, unwashed, unaltered, and unworn other than briefly trying it on indoors.
• It must be free of stains, damage, odors, and pet hair, with any tags still attached if they were supplied.
• Please provide your order number or other proof of purchase.
• A discounted price does not change a shirt's eligibility under this policy.

For eligible size, color, or change-of-mind returns, we issue store credit rather than a refund to the original payment method, except where required by law. Original shipping charges are excluded, and you pay the cost of shipping the return to us. We do not charge a restocking fee.

How to request a shirt return

1. Within 30 days of delivery, email jongldbrg@moonmanpaints.com or use our Contact page. Include your order number, the shirt and size you want to return, and the reason for the return.
2. Wait for our approval and return instructions. We will provide the return address privately. Please use the address we provide, which may differ from the address on your original package.
3. Mail the approved return within 14 calendar days of approval. Pack it securely and use a tracked shipping service. Keep your postage receipt and tracking number.

Returns are sent directly to Moon Man Paints for inspection. Please contact us before mailing an item so we can route it correctly.

Inspection and store credit

After we receive and inspect your return, we will email you the outcome. For approved returns, we will issue store credit within 10 business days of receipt. The credit covers the amount actually paid for the returned shirt after discounts, plus any applicable sales tax attributable to that item. Original shipping and return postage are not included.

Store credit does not expire and can be used for a future purchase from Moon Man Paints. Sign in to the customer account associated with your order, or use Shop Pay with the same account, to redeem available credit at checkout. Contact us if you need help accessing it. Store credit is not redeemable for cash except where required by law.

If you want a different size or design, you can use your credit to place a new order. Product availability, prices, and shipping charges for the new order apply. If a returned shirt does not meet the conditions above, we will explain the reason and contact you about the available options.

Artwork and other products

The voluntary 30-day store-credit return offer applies to T-shirts and long-sleeve shirts. Artwork, prints, hoodies, hats, accessories, and other products are not eligible for change-of-mind returns or exchanges for an incorrectly selected size, color, material, or format, except where required by law. The protections for damaged, defective, misprinted, or incorrect items below apply to all products.

Damaged, defective, misprinted, or incorrect items

If an item arrives damaged, defective, misprinted, or incorrect, contact us through the Contact page or at jongldbrg@moonmanpaints.com within 30 days of delivery. Include your order number, a description of the problem, and clear photographs of the item and its packaging. Keep the item and all packaging until the claim is resolved.

After reviewing an eligible claim, we will provide a replacement at no additional charge or issue a refund to the original payment method, as appropriate. In most cases, you will not need to return the damaged or incorrect item. If we require a return for a verified damaged, defective, misprinted, or incorrect item, we will cover the return shipping. Do not mail an item back unless we provide return instructions. These claims are not limited to store credit.

Lost shipments

If tracking has not updated or an order has not arrived by the estimated delivery date, contact us promptly. Claims for packages believed to be lost in transit must be reported within 30 days of the estimated delivery date.

Cancellations and order changes

Contact us immediately if you need to cancel or change an order. Cancellation or modification is possible only before production begins or a stocked item is shipped. Because orders may enter production or shipping quickly, we cannot guarantee that a request can be completed.

Incorrect or undeliverable addresses

Customers are responsible for entering a complete and accurate address. If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before it can be sent again.

Refunds for eligible claims

Approved monetary refunds for eligible claims are issued to the original payment method. Banks and payment providers determine when the refund appears. Original shipping charges are refunded for verified damaged, defective, misprinted, incorrect, or lost items as applicable, or when required by law. Voluntary shirt returns described above receive store credit instead.

Nothing in this policy limits rights or remedies that cannot be waived under applicable consumer law.